Support

How can we help?

Start here for sync, attachment, account, or subscription questions. These troubleshooting steps do not delete your notes.

Notes are not syncing

Confirm every device uses the same account and server, then choose Retry Sync. Keep the app open briefly on each device.

An attachment will not open

Confirm the upload completed and that your device can reach the service. Personal NAS users should also check HTTPS, Tailscale, and object storage.

I cannot sign in

Remove spaces around your email, confirm the correct server, and try again. The Personal and commercial services use separate accounts.

Restore a purchase

Open Account & Plan and choose Restore Purchases while signed into the Apple Account that made the purchase.

Manage or cancel a subscription

  1. Open Settings on iPhone or iPad.
  2. Tap your Apple Account name, then Subscriptions.
  3. Select QuietMemo to view, change, or cancel the plan.

Deleting the app does not cancel a subscription. Apple handles billing and refund decisions.

Read the subscription terms →

Export or delete data

Export JSON, CSV, or HTML from Settings. Account & Plan includes permanent account deletion. See the account deletion guide.

Contact support

Email support@quietmemo.app. Include the platform, app version, approximate time, and error message. Never send your password, MCP token, or complete note content.