Support
How can we help?
Start here for sync, attachment, account, or subscription questions. These troubleshooting steps do not delete your notes.
Notes are not syncing
Confirm every device uses the same account and server, then choose Retry Sync. Keep the app open briefly on each device.
An attachment will not open
Confirm the upload completed and that your device can reach the service. Personal NAS users should also check HTTPS, Tailscale, and object storage.
I cannot sign in
Use the same Apple, Google, or email method you originally chose. If an Apple or Google email already belongs to a password account, sign in with the password first and link the provider under Account & Plan. Personal and commercial accounts are separate.
Restore a purchase
Open Account & Plan and choose Restore Purchases while signed into the Apple Account that made the purchase.
Manage or cancel a subscription
- Open Settings on iPhone or iPad.
- Tap your Apple Account name, then Subscriptions.
- Select QuietMemo to view, change, or cancel the plan.
Deleting the app does not cancel a subscription. Apple handles billing and refund decisions.
Export or delete data
Export JSON, CSV, or HTML from Settings. Account & Plan includes permanent account deletion. See the account deletion guide.
Contact support
Email support@quietmemo.app. Include the platform, app version, approximate time, and error message. Never send your password, MCP token, or complete note content.